Acceptable Use Policy

This Acceptable Use Policy ("Acceptable Use Policy" or "AUP") sets out the terms under which you may use our website at https://pickuphealth.ai (our "Website") and the PickUp Health services, including the patient communication platform, Service Numbers, and portals that we provide to healthcare organizations (the "Services"). This Acceptable Use Policy applies to all users of, and visitors to, the Website and all users of the Services.

Your use of the Website or the Services means that you accept, and agree to abide by, this Acceptable Use Policy, which supplements our Website Terms of Use at https://pickuphealth.ai/website-terms and our Terms of Service at https://pickuphealth.ai/terms.

1. Prohibited Uses

You may use the Website and the Services only for lawful purposes and in accordance with the Website Terms of Use, the Terms of Service, and this Acceptable Use Policy. You may not use the Website or the Services:

• In any way that breaches any applicable local, state, federal, or international law or regulation, including laws regarding the export of data or software to and from the United States or other countries.

• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

• For the purpose of harming, exploiting, or attempting to harm or exploit minors in any way.

• To send, knowingly receive, upload, download, use, or re-use any material that does not comply with the Content Standards in Section 4.

• To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam).

• To impersonate or attempt to impersonate PickUp Health, one of our employees, another user, or any other person or entity.

• To knowingly transmit any data, or send or upload any material, that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

• To engage in any other conduct that restricts or inhibits anyone's use of the Website or the Services, or which, as determined by us, may harm us, patients, or other users, or expose us or them to liability.

Additionally, you agree not to:

• Use the Website or the Services in any manner that could disable, overburden, damage, or impair them or interfere with any other party's use of them.

• Use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of its material.

• Use any manual process to monitor or copy any of the material on the Website, or for any other purpose not expressly authorized in this policy and our Website Terms of Use, without our prior written consent.

• Use any device, software, or routine that interferes with the proper working of the Website or the Services.

• Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.

• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any part of the Website or the Services, the servers on which they are stored, or any server, computer, or database connected to them.

• Attack the Website or the Services via a denial-of-service attack or a distributed denial-of-service attack.

• Otherwise attempt to interfere with the proper working of the Website or the Services.

2. Patient Communication Features

If your organization uses the Services to communicate with patients, you and your Authorized Users (as defined in the Terms of Service) must not:

• Direct, or ask PickUp Health to send, calls or text messages to any person for whom the consent required by law has not been obtained, or who has opted out.

• Use Service Numbers or the Services to send marketing, advertising, or promotional messages to patients, or for any purpose unrelated to patient care.

• Send, or cause to be sent, content involving sex, hate speech, alcohol, firearms, tobacco or vaping products, cannabis, or illegal drugs, or any other content that wireless carriers prohibit on business text messaging.

• Send bulk or automated traffic unrelated to the care of enrolled patients, or volumes intended to evade carrier or PickUp Health controls.

• Use the Services to make, or to represent to a patient as made, a diagnosis, prescription, or clinical decision that has not been made by your licensed professionals.

• Submit records subject to 42 C.F.R. Part 2 or other law imposing heightened restrictions unless your Order Form identifies them and the handling has been agreed in writing.

• Share Access Credentials, or allow anyone other than an Authorized User to access patient information through the Services.

3. Your Use of the Website and Services

You represent and warrant that your use of the Website and the Services complies, and will comply, with this Acceptable Use Policy, the Website Terms of Use, and, where applicable, the Terms of Service.

4. Content Standards

These content standards ("Content Standards") apply to any and all uses of the Website and the Services, including content sent to patients. Your use must comply with all applicable federal, state, local, and international laws and regulations. Without limiting the foregoing, content must not:

• Contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.

• Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.

• Infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person.

• Violate the legal rights, including the rights of publicity and privacy, of others, or contain any material that could give rise to civil or criminal liability under applicable laws or regulations, or that otherwise conflicts with this policy, our Website Terms of Use, or our Privacy Policy.

• Be likely to deceive any person.

• Promote any illegal activity, or advocate, promote, or assist any unlawful act.

• Cause annoyance, inconvenience, or needless anxiety, or be likely to upset, embarrass, alarm, or annoy any other person.

• Impersonate any person or misrepresent your identity or affiliation with any person or organization.

• Involve commercial activities or sales, such as contests, sweepstakes, and other sales promotions, barter, or advertising.

• Give the impression that it emanates from or is endorsed by us or any other person or entity, if this is not the case.

5. Monitoring and Enforcement; Termination

We reserve the right to:

• Take any action with respect to any use of the Website or the Services that we deem necessary or appropriate in our sole discretion, including if we believe that such use violates this policy, including the Content Standards, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of patients, users, or the public, or could create liability for us.

• Restrict, on written notice to your organization, traffic that we reasonably determine to be unlawful, fraudulent, abusive, or unrelated to the care of enrolled patients.

• Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy, to the extent the law permits and subject to HIPAA as to protected health information.

• Take appropriate legal action, including referral to law enforcement, for any illegal or unauthorized use of the Website or the Services.

• Terminate or suspend your access to all or part of the Website or the Services if you fail to comply with this Acceptable Use Policy, the Website Terms of Use, or the Terms of Service, as those terms and any signed agreement with your organization permit.

Without limiting the foregoing, we may cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting materials on or through the Website or the Services, subject to HIPAA as to protected health information. YOU WAIVE AND HOLD HARMLESS PICKUP HEALTH AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.

6. Changes to the Acceptable Use Policy

We may revise this Acceptable Use Policy at any time by amending this page. Please check this page from time to time to take notice of any changes, as they are legally binding on you. Some provisions of this Acceptable Use Policy may also be superseded by provisions or notices published elsewhere on the Website or by a signed agreement with your organization.

7. Contact Us

To contact us, please email legal@pickuphealth.ai.