Text Messaging Terms

PickUp Health, Inc. ("PickUp Health") provides text messaging for healthcare providers that use our services. Providers use it to text their patients and caregivers who have agreed to receive messages. Most messages are sent in the provider's name, and the provider's own text messaging terms and privacy policy also apply to them. PickUp Health may also send a few service messages in its own name, such as enrollment confirmations. These terms describe the program, PickUp Health Care Messages, and form part of our Terms of Service.

How you opt in

You receive our texts only after you agree to them, in one of two ways:

1. Through your healthcare provider. When your provider enrolls you, you give the provider your mobile number and agree, on a written or electronic consent form, to receive text messages from the provider, sent through PickUp Health. The consent language appears below. Agreeing is optional and is not a condition of receiving care.
2. By texting first. If your provider gives you a number to text and you text it, we reply once to ask you to confirm. You are enrolled only after you reply YES.

Either way, our first message confirms your enrollment, names your provider, and tells you how to get help and how to opt out.

Example messages

Service messages, like the enrollment confirmation, come from PickUp Health. All other messages come in the practice's name. The practice and dates are fictional.

Program terms

• Program. PickUp Health Care Messages, sent in your healthcare provider's name or, for service messages, PickUp Health's: appointment reminders, follow-up and check-ins from your care team, and replies to messages you send. We do not send marketing or promotional messages.
• Consent. You consent to receive automated and non-automated text messages at the mobile number you provided. Consent is not a condition of receiving care.
• Message frequency. Message frequency varies with your care.
• Message and data rates. Message and data rates may apply according to your mobile plan. PickUp Health is not responsible for fees charged by your wireless carrier.
• Opt out. Reply STOP to any message to opt out. You may also reply END, CANCEL, UNSUBSCRIBE, QUIT, or STOPALL. You will receive one final message confirming your opt-out, and no further messages unless you opt back in by replying START.
• Help. Reply HELP to any message, or email support@pickuphealth.ai.
• Carriers. Carriers are not liable for delayed or undelivered messages.
• Privacy. Your information is handled in accordance with our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
• Not for emergencies. Text messages are not monitored for emergencies. If you have a medical emergency, call 911.
• Changes. We may update these terms by posting a new version on this page.
• Contact. PickUp Health, Inc., support@pickuphealth.ai.